Your Privacy is
Our Priority

In operating as an online betting platform, mama4 collects several categories of information to ensure services can be provided safely, effectively and in compliance with international licensing requirements. This information falls into two main categories: information you provide directly and information collected automatically when you use our website.

Information you provide directly during account registration or use of services includes:

• Full name as shown on your identification card or MyKad
• Date of birth for age verification purposes — users must be 21 years of age or older
• Active email address for official communications and account verification
• Mobile phone number for two-factor authentication and transaction notifications
• e-wallet information (Touch 'n Go), DuitNow account or bank details for deposit and withdrawal processing via FPX
• Any information you provide when contacting our customer support

Information collected automatically through website technology includes:

• IP address and general geolocation information
• Browser data and type of device used
• Website activity logs including pages visited and access times
• Session cookies and user preference cookies
• Game performance data and betting history for account monitoring purposes

mama4 only uses your personal information for legitimate and specific purposes. We do not process your data for any other purpose without first obtaining additional consent from you.

• Creating and managing user accounts securely
• Processing deposits via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency (USDT, BTC, ETH), and carrying out withdrawals in under 1 hour
• Verifying player identity to comply with anti-money laundering (AML) and know your customer (KYC) requirements under international licensing obligations
• Enabling bonuses such as a 150% welcome bonus on the first deposit up to RM1,000 and a VIP programme with weekly cashback
• Providing 24/7 customer support via live chat and email in Malay and English
• Sending important notifications relating to accounts, transactions and service updates
• Detecting and preventing fraud, unauthorised access or the use of multiple accounts
• Improving the user experience through aggregated and anonymised analysis of platform usage data

Data security is our primary responsibility. mama4 uses secure server infrastructure that meets industry standards to ensure your personal information is protected from unauthorised access, loss, destruction or alteration.

The technical security measures we implement include:

• Data encryption during transmission using TLS/SSL 256-bit protocols
• Data encryption during storage using industry-standard encryption algorithms
• Tiered access controls whereby only authorised staff may access user data
• Continuous system monitoring to detect any suspicious activity or intrusion
• Regular data backup procedures to prevent information loss
• Periodic security testing including penetration testing and vulnerability assessments

Your personal data is stored for as long as necessary to fulfil the purpose of collection, or as required by applicable laws and licensing obligations. When data is no longer needed, it will be securely deleted or anonymised.

mama4 does not share, sell or disclose your personal information to third parties except in the following limited and specific circumstances:

• Payment processors: Payment service providers used to process your deposit and withdrawal transactions, including the FPX payment gateway, DuitNow and trusted e-wallet platforms.
• Technology service providers: Technical partners who provide server infrastructure, security software and technical support services required to operate the mama4 platform.
• Regulatory bodies: International licensing authorities that issue mama4's operating licence, or law enforcement agencies when required by a valid court order or applicable law.
• KYC verification services: Accredited third-party identity verification providers used to confirm user identity and prevent identity fraud.

In all of the above cases, we ensure the relevant third parties are bound by strict confidentiality agreements and comply with data protection standards equal to or exceeding our own.

The mama4 website uses cookies and similar tracking technologies to improve the user experience, maintain your login session and analyse website performance. Cookies are small text files stored on your device by the web browser.

We use several types of cookies:

• Essential cookies: Required for basic website functions such as maintaining your login session and saving language preferences. These cookies cannot be disabled without affecting core website functionality.
• Preference cookies: Store your personal settings such as display preferences and interface settings to ensure a consistent experience each time you return.
• Analytics cookies: Help us understand how users interact with the website through aggregated and anonymised data, for the purpose of ongoing improvement.

You can manage or block cookies through your web browser settings. However, please note that disabling certain cookies may affect the functionality and experience of using the mama4 website.

As a mama4 user, you have certain rights relating to your personal data. We fully respect these rights and provide straightforward channels for you to exercise them.

• Right of access: You have the right to request a copy of all personal information we hold about you.
• Right of rectification: You may request correction of any information that is inaccurate or incomplete in our records.
• Right of erasure: In certain circumstances permitted by law and licensing requirements, you may request that we delete your personal data.
• Right to restriction of processing: You may request that we limit how we process your data in certain situations.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time.
• Data portability right: You may request that we provide your data in a reusable format so it can be transferred to another service provider.

To exercise any of the above rights, please contact the mama4 customer support team, available 24/7 via live chat on the platform or by email at [email protected]. We will process your request within a reasonable timeframe and inform you of the outcome.

As mama4 operates under international licensing, your personal data may be stored or processed on servers located outside Malaysia. In such cases, we ensure adequate protection is in place through recognised data protection mechanisms and valid data transfer agreements.

We only transfer data to countries or parties that provide an equivalent level of data protection, or where contractual arrangements are in place to ensure the security of your information is maintained to a high standard at all times.

mama4 services are for users aged 21 and above only. We do not accept registrations from individuals under the age of 21 and do not knowingly store their personal information.

All prospective users are required to verify their age during the registration process through KYC procedures. If we find that false information has been provided regarding age, the account in question will be suspended immediately and all related transactions will be investigated.

The mama4 website may contain links to third-party websites or platforms in certain contexts. Please note that this Privacy Policy applies only to the mama4 website under the domain mama4.one and does not cover the privacy practices of any external websites.

We are not responsible for the content or privacy practices of third-party websites. We encourage you to read the privacy policy of any website you visit before providing them with any personal information.

mama4 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our service practices, legal or licensing requirements, or relevant technological developments.

Any material amendments will be communicated to registered users via email or an in-platform notice at least 14 days before the amendment takes effect. Your continued use of mama4 services after the effective date of such amendments will be considered your acceptance of the latest version of the Privacy Policy.

We encourage you to review this page periodically to stay informed about how your personal information is protected. The "updated" date at the top of this page indicates when the most recent amendment was made.

If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal data, our team is ready to assist:

• Live chat: Available 24/7 directly on the mama4 platform — the fastest way to get an immediate response in Malay or English
• Email: [email protected] — for more detailed written enquiries, including data access or deletion requests

We are committed to responding to every privacy-related enquiry promptly and professionally. Your personal information matters to us and we take every complaint or concern raised seriously.